Junior Relationship Manager H/F

Missions

The Sales & Client Management department is charge of building, maintaining and fructifying Azqore’s business. It is constituted by a team that is the main interface with both current clients and potential prospects.
It is thus at the front line to make Azqore reach its ambitious growth target, by putting the clients at the center of its activity, being attentive to their needs, bringing them value, increasing their satisfaction and building an intimacy.

As part of Sales & Client Management department, the Relationship Manager is in charge of:
• Managing a small to mid-sized account (<1.5 MCHF yearly revenues), including monitoring of delivery to ensure profitable and sustainable target revenues within the account,
• Leveraging expertise to intensify short and long-term business relationships,
• Understanding the key influencers on decision-making within the client organization,
• Managing existing contracts, and working with Product Managers, IT Developers, etc. to sell new pieces of work.

Missions

• Build client loyalty
• Develop client relationship

Activities

Business development:

• Increase revenue and profitability
• Ensure communication around Azqore and its news
• Promote Azqore products and services
• Conduct demonstrations of S2i new features (if necessary, with a Product Manager)
• Collect client needs
• Organize commercial proposals
• Contractualise the subscription to new products and services

Client relationship follow-up:

• Measure client satisfaction
• Follow-up requests and deliveries
• Organize coordination and DG meetings
• Conduct coordination and DG meetings
• Write coordination and DG meetings minutes
• Provide premium support (CEO / COO)
• Keep abreast of client news (growth ...)

Internal follow-up:

• Ensure updating of Lotus Notes CRM (knowledge base, KYC)
• Follow-up on contracts
• Monitor bills payment
• Contribute to S2i clubs preparation
• Contribute to the execution pool’s skills development

The Relationship Manager should develop around the following capabilities, which will be used as basis for periodic assessments.

Critères candidat

Niveau d'études minimum

Bachelor

Formation / Spécialisation

College degree

Niveau d'expérience minimum

0 - 2 ans

Expérience

Developing Business Acumen on Client:
• Understands client's organization
• Keeps abreast of client news
• Aware of potential competitors on the account
• Capable of collecting client's needs
• Aligns Azqore's solutions to these needs
• Involves Azqore entities to propose solutions to the client
• Understands the role of Crédit Agricole Group entities and Capgemini in the account organization
• Involves Azqore top management in the major opportunities sales' closing

Offer Positioning:
• Has a good awareness of Azqore's offering
• Adequately pairs with the SMEs to present new offers to the client

Account Planning
• Prepares a basic annual account plan
• Understands and identifies business targets and challenges of the client
• Formalizes strategy and plan in order to create new opportunities
• Leverages industry knowledge and trends with client on management level to create demand

Political Agility
• Identify decision makers within client organization
• Demonstrates a convincing presence when dealing with complex client situations

Analyzing Account KPIs
• Leverages CRM system to understand progress in account
• Ensures documentation is up-to-date to facilitate analysis and re-use where appropriate
• Recommends action plan based on account number analysis to account leadership
• Tracks KPIs for various stages and from different sources
• Takes corrective actions if KPIs do not meet objectives

Compétences recherchées

Banking sector: operational processes, Private Banking information systems, support / control functions

Transversale competencies:
•Interpersonal skills
•Team spirit
•Tenacity
•Conviction
•Creativity
•Excellent writing rigor

Outils informatiques

Good knowledge and practice of Office suite

Langues

Fluent French and English are mandatory. German is a plus.

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